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RoyUgnor
0
Jul 11, 2016
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Just stopped back by to see if anyone else's box was moldy. I see I'm not alone. I just emailed AEG to see what they can do.
Jul 11, 2016
deftrance
139
Jul 12, 2016
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They replied to me two days after my initial e-mail and offered to replace without any hesitation. They did ask that I take a picture of the back of the box clearly showing the UPC. I also sent them pictures of the mold inside. My only complaint is that I did not receive a reply after I provided my address and did not find out about the lack of stock until I emailed them after having not received a replacement or any response for two weeks. This was when they indicated the stock issue. I have no complaints about the stock problem, but would have liked to have that information provided to me earlier.
Jul 12, 2016
deftrance
139
Jul 14, 2016
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An update: I just received a tracking number from AEG, so hopefully my replacement box will arrive on 7/19.
Box arrived in a large box packed with packing peanuts on 7/19. The Big Geeky Box was unsealed, but it did some with the dividers - I am assuming they opened it to verify it did not have the same issue. I'm a happy camper now.
Jul 14, 2016
MisterBung
2
Aug 9, 2016
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Same here. MassDrop support have offered to organise a replacement, but also suggested I contact AEG directly, so I'll try that first.
Aug 9, 2016
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