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oceannnnn
44
Jun 18, 2019
Poor build quality, Drop and SMSL no help with warranty When I first received the unit I very briefly listened to the unbalanced output with inexpensive headphones to make sure everything is in order. Sound was not that great but no real issues and only wanted it for the dual mono balanced output headphone out really. I've only listened to the balanced output and haven't had any issues. Fast forward around six months until now and I want to use the DAC as a source so i decide to do some tests. There was something wrong with the output relay on the unbalanced side and after running through some pink noise, brownian noise, and a few sine waves a 1kHz sine wave was looking like a square wave. The worst part is now the sound on the balanced output is now grossly distorted as well. Testing an output with no load with a different protection relay shouldn't damage a different output with a different relay. So I contact SMSL. They say contact the original seller, which is massdrop. Massdrop support says only returns or exchanges for the first thirty days?!? So they are basically saying no warranty... would have never purchased this DAC with a THIRTY DAY WARRANTY 🤦‍♂️. Massdrop never again. SMSL never again. Too sketchy.
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