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Showing 1 of 89 reviews about:
SMSL SU-8s DAC
robert-chang
0
Aug 18, 2022
checkVerified Buyer
Remote doesn't work out of box
Product seems like it's nicely packaged. If I had to nitpick, I think they could have bundled the optical cable as part of 5he product as well
My biggest gripe is that the remote control seemed dead on arrival. Despite following the instructions in the guide, I was not able to get the remote to do anything.
The actual product itself seems like it should be working fine, but not having a working remote is extremely frustrating. I would have thought that for a product in this range they might be able to do some quick QC before shipping defective products to customers.
It seems like the Drop customer service now wants me to ship back everything in RMA process before they can address the issue...
Recommends this product? No
uncledunker
0
Aug 19, 2022
robert-changDid you turn off the dac and press "C" on the remote? You have to press C first before it works. It took me a sec or two before I got it working.
robert-chang
0
Aug 19, 2022
uncledunkerInstructions said hold down C. And yes, I did that many times, and tried many, many different combinations (how long to hold down button, powering box on or off, etc). Nothing's worked so far.
Why couldn't they hold down C on the remote first, before shipping it to customers?
BlooKazoo
378
Aug 19, 2022
robert-changWow. 1 star for a fully working unit because the remote doesn’t work. Crazy. Even before letting support take care of the issue.
BlooKazoo
378
Sep 7, 2022
robert-changDid support help you?
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