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Showing 1 of 41 conversations about:
Enigmatik
67
Apr 14, 2018
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Don’t mean to rain on the parade, but this product has serious issues. I bought mine when it first released on B&H Photo, had the freeze issue with disc (blu-ray), 4K ultra disc, streaming. Sometimes while powering up, it takes a long time, longer then usual average start up. Most of the time, the only way to get the player to recover is to unplug from the wall (hard reboot, bad for electronics). Maybe I just got a bad one, but seems like its not a isolated issue. when it does operate, the 4K resolution is great. Gonna wait for the X1000es to drop in price, hopefully the flag ship model does not have issues.
Apr 14, 2018
Tex-Arozzi
5852
Arozzi
Apr 14, 2018
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EnigmatikWhile there is two post in this thread about the issue your talking about I will have to say that you just got a defective unit. We sold hundreds on the last drop and have not had any inbound tickets to our community support team on this issue.
Apr 14, 2018
yellbean
1
Jun 19, 2018
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Tex-ArozziI am having the same issue with freezing and needing to unplug. Please link me to how to send a "inbound ticket"
Jun 19, 2018
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