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Showing 1 of 128 conversations about:
JDBuch
8
Jun 13, 2019
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Over the past several years I have purchased close to $3000 in merchandise from (Mass)Drop. This will be my final purchase. When I inquired about the delay I received the following boilerplate response: I know this situation is far from ideal, due to the made to order nature of the site that all shipping dates are estimates not guarantees and is stated on the run page. So, evidently it's MY FAULT for assuming that this product (which is easily obtainable from other reputable vendors and NOT a "made to order" item, and now available for a comparable price) would actually ship on time. OK, so it's not "guaranteed" but at least some communication would have been nice. "We've placed the order with the vendor and are experiencing a delay, and will contact you with an updated ship date" or any communication other than the "order placed with vendor" and silence? Most people are understanding of delays as long as you communicate with the Customer. So long, (Mass)DROP.
Jun 13, 2019
KrazyKhris
10
Jun 13, 2019
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JDBuchOut of all the merchandise you bought, how many of them was not "on time"? How many of them that weren't "on time" did drop keep you informed on until things were resolved? After looking at all of what drop has to offer for the past year, This is my first purchase from drop. I don't plan on making it my last but for you to drop (no pun intended) this awesome site after this product makes me wonder if I should do the same.
Jun 13, 2019
mlogic
14
Jun 13, 2019
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KrazyKhrisI used to love Drop. I really did. I loved the "nerdy" things they sell and the design of their website. I recommended friends to use Drop. But they have been ignoring my emails for two days. I couldn't find a number to call them. I even tried to message them on Twitter; nobody cared to reply. The whole experience is chaotic and upsetting. Shopping is much more than a low price tag alone. Having confidence in the seller and knowing that they care about us are very important. I've lost all these in the past few days. I just wish this could end soon and I will never have to deal with them again.
Jun 13, 2019
JDBuch
8
Jun 13, 2019
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KrazyKhrisHonestly their track record has been pretty good. When I wrote Customer Support, I stressed that this lack of communication was not typical and that's why I found it surprising. And when a product was delayed, it was one of their "made for Massdrop" items so it was more understandable when production delays occurred. The difference was that we were notified and kept informed. And if I had received that response, I would have been more understanding. It was the response (in bold text no less) in this case that made me feel like I was being unreasonable for asking for an update that felt like there's more than just a change of name at (Mass)DROP. Ironically, shortly after posting the discussion board message I sent another message to Customer Service expressing the same thoughts....and amazingly several hours later....I received an email from FedEx stating my order was just picked up and is due for delivery on Monday.
Jun 13, 2019
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