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T43Y00N
47
Mar 15, 2021
checkVerified Buyer
Awesome as expected c: [or so I thought... Update]
Solid and good coil, strong connection with the aviator connection, and no connection loss from what I can tell. And good gauge of the cable gives it a nice quality and hefty feel. Update #1: I had been just mulling around life after having published my initial review of 5 stars and read some of the others' experiences about loose screws and such on their cables on arrival. I thought, "How unlucky. I don't think I was in that cohort," when in-fact I never checked to confirm. Lo and behold, I am, sitting here maybe a few days removed and I step on small screw. Nothing came to mind immediately when I put it away in-case I found its rightful home, but then the memories of these other reviews flooded my mind! I immediately checked my cable which I stowed away as the keyboard it's intended for is out of rotation atm, AND THE SCREW WAS NOT ONLY MISSING BUT THE OTHER SCREW WAS HANGING ON BY A THREAD... Because of this, I have to downgrade my initial impressions of 5 to 4 stars. This oversite is just not really acceptable, especially when it could very easily be chalked up as customer error and misplacement when in-fact it is a manufacturer's quality control misstep. I hope that this is my sole and final update to this product.
(Edited)
T43Y00NHey there, I would like to say that we get this complaint from time to time and it is likely because the small M2 screws used are screwed in as tightly as can be at the time of manufacturing, however, they can tend to come loose (sometimes quickly, sometimes later on) because their maximum allowed torque STILL isn't really that strong. Moving forward, we will be implementing some sort of Loctite within the screw, as I can assure you there is no oversight of screws being only partially screwed in prior to being shipped out. We appreciate feedback like yours as it allows us to make changes on our end. Thank you again for your support!
(Edited)
T43Y00N
47
Mar 26, 2021
spacecablesThank you for the reply! I applaud the openness to the customer experience and the moves to improve upon the issue. I understand that not breaking the product upon delivery overshadows what could result in maybe a loose screw upon arrival. The idea for incorporating Loctite in the future sounds like a step in the right direction to address this issue stuck in limbo directly and very well. I wish success in the implementation and no other issues arise with the screws. Take care c:
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