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nelson
5275
Sep 23, 2013
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Hi guys,
Sorry for the lack of updates on the STAX lately. It was mid-autumn festival vacation in Asia last week, so it wasn't until earlier last evening that we were able to to through to our vendor for additional clarification on the STAX system, specifically regarding the power output rating.
Despite the labeling for the power rating, the transformer used within STAX SRS-3170 is actually designed to work with power from 100v to 240v. This was confirmed by STAX, and we are also able to independently confirm this with the sample unit we have in the office. I have been testing the STAX SRS-3170 set up on my workstation for the last week or so, I have it on pretty much 24/7, and it runs just fine.
Typically, if transformer is designed only for 240v, the system would simply not be able to turned on.
The STAX systems we sourced for this group buy is directly from official STAX channel, and therefore full standard STAX warranty is available. Should the system breakdown within the warranty period, feel free to shoot us an email at support@massdrop.com, we can handle warranty repair/replacement with STAX for you.
And lastly, we are expecting the order to reach our warehouse some time today. And hopefully we can have everything shipped out within 24 hours.
Sep 23, 2013
ziggy
48
Sep 24, 2013
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Thanks for the update. <br /><br />It probably would've been a good idea to put some of this info in the item description during the drop. You may have gotten more sales if you did.
Sep 24, 2013
mohb
45
Sep 24, 2013
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What is the warranty period?
Sep 24, 2013
nelson
5275
Sep 24, 2013
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Agree.
Now that we know we have strong interests for high end audio products from members residing in region that requires power supply compatible with 240v power source, we will be sure to be more diligent about it.
Sep 24, 2013
nelson
5275
Sep 24, 2013
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STAX products comes with 2 years warranty starting from the date the product is received.
If you experience any issue with your system, just email us at support@massdrop.com, and we'll take care of it for you.
Sep 24, 2013
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