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Mentat
4
Jun 23, 2016
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I owned these and have since replaced them. There was a constant background hiss and the band broke on the left side when I took them off after less than six months of use. I attempted to RMA for the static issue, but Steelseries support is horrible. Their RMA policies dictate that if they determine your product is not defective, they will discard it.
"When your product arrives at our warehouse we evaluate if it applies to our warranty. If it is found to not be defective, it will be discarded, and the RMA will be deemed void."
Jun 23, 2016
MightyMaus
24
Aug 23, 2016
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I never got the static issue, and I've used this headset since it came out, and I abuse the hell out of it. throwing it in backpacks, dropping it, friends that use it while playing VR games throw it.
This thing is surprisingly durable. I don't know how you could have broken part of the band without seriously abusing it, sitting, or stepping on it.
Aug 23, 2016
Mentat
4
Aug 23, 2016
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I did not take a picture of it after it broke. It broke on the thinner, inner plastic portion while putting it on my head after about two months of normal use. I work from home and use a headset 8+ hours a day 5 days a week. I take very good care of my electronics as they are directly related to my income.
My headset list: - Plantronics GameCom 780 - Loud, great sound, light, comfortable, but wired. Still working, but the left cup just broke off after over four years. Some glue should fix it. - Logitech G930 - Peeling ear cups, plastic failed on one side as they tend to, repaired with glue and works as a backup. Great sound, somewhat passive isolation from the cups. Battery life and range still good, but decreased. - Turtle Beach EarForce 450 - Ear cups must be designed for those intense COD players, because they are not meant for adult ears. Also, cheap feeling build quality and sound. Very light though, and may be nice if you have a small head. - SteelSeries H (Name changed to Siberia 800 with no physical changes) - Very comfortable, sound great, swappable batteries takes less than 30 seconds while wearing them. If it wasn't for the hiss, pure plastic build, and horrible support I would buy another. - Corsair VOID Wireless Dolby 7.1 RGB Gaming Headset - Current every day driver. The portion connecting the headband to the earcup is metal, so this the probably the sturdiest headset I've used. Sound is a bit lacking, and it fits loose, even on my too-big-for-the-EarForce head. Battery life is only about 8 hours of use not using Dolby and with lighting effects off.
I've tried on or used just about every wireless headset, those are the ones I have owned. Happy to answer any questions.
Here is a picture with a red line showing roughly where it broke.
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I would like to reiterate how useless Steelseries support was. After almost two weeks of tedious email, I became frusterated and sent this:
"Hi Russ,
I wanted to let you know that though you may have technically been helpful, the delays in your replies and the tedious policies you encourage through enforcement make your customers feel like criminals.
In my previous email, I asked "Also, is this what you do instead of actually providing support? Add in enough delays and email replies and most people give up?"
This has proven to be the case. Instead of spending the next week trying to process an RMA at my own cost with you, I called Amazon. After almost 10 whole minutes, UPS is scheduled to pick up the headphones to return them for a full refund, even though it is not their policy.
With the time I have saved, I will be sure to leave negative feedback as well as taking the time to recommend to everyone possible to buy a different brand.
I thought I was buying a premium product from a premium brand. Apparently I was wrong.
Regards,"
His response was silence for five days and then to approve my RMA request. $300 headset. Twice the cost of most competitors. I tell them I have already returned it and five days later they approve my RMA.
I hope you never have to RMA yours. If you do, pray they don't decided to throw it away instead with no proof that it is not their fault.
Aug 23, 2016
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