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ArthurM
2682
Jun 8, 2015
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Thank you everyone for bringing these matters to our attention. We definitely should have been much clearer in the last update. If you are one of the few effected by the shortage of white units, you would have already received an email from our support team.
Regarding those of you who have received USPS tracking numbers that haven’t updated yet, this is a completely separate issue. According to our vendor, your units should be well on their way to you. We were informed on 6/2 by the vendor that everything, minus the shortage of white units, had been shipped out. We have already been in touch with the vendor, and they are now taking a closer look.
Expect an update from us by the end of the day Pacific Time on 6/9 or sooner if something comes up.
Jun 8, 2015
satchmo
40
Jun 8, 2015
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Thanks for looking in to this.
Jun 8, 2015
ChefLoud
36
Jun 10, 2015
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i contacted support benefiting massdrop with a problem u guys shipped too me, and no response yet?
Jun 10, 2015
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