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sailcat
105
Jun 10, 2015
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Well, Over the years I've had occasional order issues with Amazon, LL Bean, and a couple of other internet retailers, too. This sort of thing isn't limited to Massdrop. It happens to the best of them. It's nothing I'll lose any sleep over.
Jun 10, 2015
dtowns
2
Jun 10, 2015
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sailcatMassdrop is not a retailer. Amazon's shipping and customer service policies are different.
Jun 10, 2015
sailcat
105
Jun 10, 2015
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dtownsThe point is that any venue from which you purchase merchandise is going to experience glitches now and then. Massdrop appears to be taking this matter seriously and I feel confident they will iron things out.
Jun 10, 2015
dtowns
2
Jun 10, 2015
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sailcatThis could all be cleared up by a few phone calls, nobody is taking it seriously without taking that initiative.
Jun 10, 2015
boondaburrah
0
Jun 12, 2015
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dtownsIt sounds like that's what they did?
Jun 12, 2015
dtowns
2
Jun 15, 2015
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boondaburrahWhich part exactly sounded like that, "rest assured" or "they're still on their way"? It took a lot of work to tell us that...
If anyone would like to know, Massdrop did process my refund within a few days of my request.
Jun 15, 2015
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