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CoolPants
6
Feb 3, 2020
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Drop dropping the ball...
I've heard so many horror stories with Drop and their apparently horrendous customer service over the years. While I rarely purchase through Drop, all previous purchases in the past have at least given me what I ordered (even if there were multiple delays). Unfortunately this purchase was the one to break that streak. Being sent the wrong order, having to wait multiple days to just to get a response on the situation(not to mention waiting a couple of months for the product in the first place), and being given Drop's ultimatum of partial credit or having to go out of my way to return their product for a refund is laughable. I understand that mistakes happen and I'd like to think I'm a reasonable person, but when both Drop and Switchmod drop the ball when it comes to fulfillment, I feel that as a customer I should at least at the end of the day receive the product that I originally ordered. Absolutely terrible experience and I may choose to not do business with either parties again.
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Would not recommend to a friend.
(Edited)
Feb 3, 2020
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