Showing 1 of 64 conversations about:
View Full Discussion
To all Massdrop Customers:
I was hoping to get an action plan put together before I posted, but it looks like we are not quite there yet. However questions are being raised and I want to address any concerns that might arise. The last production run of Triode parts that were delivered to us were fabricated from 303 stainless steel (instead of the specified titanium) due to an apparent miscommunication issue, and we were unaware of the mix up when we received the parts. This is the same machine shop we have been using for these parts since day one, so there was no reason to suspect any issue with the parts. We just now found out about the problem several days ago, and have been determining the impact of this error.
After checking our records, the stainless steel units were shipped to Massdrop in the last two campaigns. This covers the most recent event which ended late July, and the prior event which ended at the end of March. We immediately issued a new production run of titanium parts with a rush delivery, and hope to receive them sometime in mid-September from the machine shop. We will then need to get them finished and packaged. We have made Massdrop aware of this situation, and have proposed that we obtain contact info of the customers who participated in the drops so we can take corrective action directly without Massdrop acting as a go-between.
This decision is entirely up to them, it is their platform and we are waiting on a response to determine the next course of action. I ask that you please be patient, as something like this has never occurred before and we are all trying to determine the best way to handle the logistics. Regardless, new parts will not be available for at least 2-3 weeks. I apologize for this situation, we are very concerned as to how this has been allowed to happen, and are taking corrective steps to ensure it will not happen again. But please understand we will make sure everyone who has purchased one of the stainless steel versions will be contacted and be offered a means to have the mistake corrected with minimal effort. We appreciate your understanding, and hope this does not reflect poorly on Massdrop as it was not their error.
Owner, TEC Accessories, Inc.
Thanks so much Tom, for the update and information on the situation.
I had actually posted a query to Massdrop how and when we could expect an answer to this issue, but you gave a quick and appreciated answer.
It does look cool, people love mine, would certainly have preferred titanium as stated, but i appreciate the effort you are putting forth here. Wish you the best of luck.
A brief update to all, Massdrop has decided that they will contact their customers to explain the issue and allow us to ship new titanium Triodes directly to their customers. Massdrop will then forward tracking information once we have completed the shipments. There will be no need for customers to return the stainless steel Triodes, customers can keep them. Once again, our deepest apologies and hopefully we can receive the replacement Triodes as scheduled later this month (Spetember).
Knew I should have gotten more! lol
Appreciate the fact though that you making this right regardless of the fact that the stainless option is beautiful in itself
Was kinda hoping Massdrop could speak up after a month of knowing about this
Thought I would post a quick update. The new batch of titanium Triodes were received from the machine shop and sent out for finishing. I hope to get them back within the next week, but no delivery date established just yet. Almost there ...
I appreciate the effort and response - I cannot imagine any better way you could have addressed this.
Now I need to order more trits...
it is a cool fob, so that is not a bad problem to have
Latest update (10-5-17): we just received the parts back from the finisher and are packaging them now. We received the customer list from Massdrop for the 2 drops that are effected and will be processing the shipments in the coming days. We will not be able to pass the tracking information to Massdrop until they are all completed, and at that point you will be notified by Massdrop with tracking info. You will not hear from us directly, as we do not have your email addresses (you are Massdrop customers, not ours).
We hope to get these all shipped out within the next few days, please be patient as there are a lot of shipments to process. Thank you!
Mixups like this happen, but your response to the issue has been phenomenal. TEC Accessories has earned my recommendation and a repeat customer.
Final (?) update (10/10/17): All replacement Triodes have been shipped as of yesterday, whichcovers the two previous drops that were effected. We are exporting the tracking info to Massdrop's list today, so you should be getting tracking info soon. I want to thank everyone for their patience and understanding, and apologize once again for the error. We appreciate Massdrop's cooperation in this issue, and hope to continue offering Triodes in both material versions moving foreward.
Outstanding service on this and greatly appreciated. I got my replacements yesterday. Thank you very much for handling this replacement in this manner. Kudos to both TEC and Massdrop.
Where do you get the tritium capsules for the fob?
Several other suppliers, some from China. But the above 2 are most reputable
Thanks for the super fast reply-sorry you have to deal with angry people-hang tough-you offer great customer service
Not a problem, and thanks :-)