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Showing 1 of 45 conversations about:
J0LT
12
Dec 5, 2017
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Well good news, I received an update promptly from customer service stating my order is being prepared and will ship shortly. Not long after that I got my email stating it had shipped via FedEx with tracking number. I'm a happy camper. Hopefully this is the same for the rest of you.
SantiagoDraco
611
Dec 6, 2017
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J0LTSame here as well. Sure would have been better to receive a bit more detail on the delay so we were not left thinking it was going to ship much later. Massdrop used to communicate quite well but it seems that as we buy more they communicate less.
In any event it's on the way so I'm happy.
In any event it's on the way so I'm happy.
J0LT
12
Dec 11, 2017
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SRCJThanks for the heads up. That's really terrible and I'm sorry to to see that yours was damaged. I checked mine just a little while ago to make sure it was okay and noticed that the box for shipping just has two small pieces of bubble filling to take up the space between the internal product box and the shipping box; however, even with such light protection the shipping box had no signs of abuse or damage and the same held true for the internal product box. I examined all the external parts/pieces to see if there was any visible sign of damage such as yours, and fortunately everything looked "ok". I will fire it up shortly and go through the brew process and see how everything functions. Hopefully it will work properly, but if not I will post back with any problems. Thanks for letting us know so we can be aware. Hopefully you will get a proper replacement without too much delay.
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