Latest email from Massdrop concerning defective coffee maker :
Thanks for reaching out to Massdrop Community Support. I'm sorry that your product arrived that way. I am forwarding your case over to our Returns team to better assist you.
They'll be in touch just as soon as they can. We thank you for your patience. If you have any other concerns or additional information to provide, feel free to reply to this email and they'll follow-up with you once they've had a chance to review your case.
Happy Holidays,
Thanks for reaching out to Massdrop Community Support. I'm sorry that your product arrived that way. I am forwarding your case over to our Returns team to better assist you.
They'll be in touch just as soon as they can. We thank you for your patience. If you have any other concerns or additional information to provide, feel free to reply to this email and they'll follow-up with you once they've had a chance to review your case. Happy Holidays,