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SRCJ
3
Dec 22, 2017
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It’s taken at least 24 hours but I did receive a response to my inquiries. I relutantly decided to try an exchange since there was inventory available at the time of my request. Received replacement yesterday, so far so good. No cracks or leaks. Coffee is noticeably hotter but l‘m no coffee expert... the coffee taste fine but since I’ve been using a $4.00 Mr. Coffee purchased at “Dirt Cheap” for the past 7 years I did not really notice an outstanding difference. I was just happy it arrived undamaged. I had no problem with customer service. Return label sent via email and FedEx shipping was fine. Unless quality control improves I’m not sure this is worth the hassle of damaged merchandise and the time and effort of returning item for refund or replacement. I was not the only one that received a damaged product.
Dec 22, 2017
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