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To my fellow ergodox buyers here is an email I had with support:
" Seems like most units that we had in inventory were missing the case, since this is a vital piece for the keyboard we want to include all the items needed to assemble this piece to our customers and that is why we are requesting more case from the vendor. The order will be shipped including all thew items in around 2-3 weeks."
They seem somewhat confident that they will get the cases in but who knows. Their original emails should have been more descriptive. I figured they were missing the board and it would take months to get another one in. I tried to get them to ship me just the board since I plan on building a case anyway but they refused.
Well, the cases are very easy to make. They could send out to any number of places for those. Thanks for posting this tho, I wonder why they didn't include that in response I got which just said it was backordered and would be shipped in 2-3 weeks.