Tin HiFi T4 IEM Discussions | Drop | To be fair I’ve...

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Tin HiFi T4 IEM

Audiophile

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Samster619

Apr 30, 2020

Bought a pair from Linsoul when they were on Indiegogo. They were defective on one side. Kept having crackling and it would cut off randomly. It wasnt the cable it was the actual iem. They never replaced them so careful with them. It seems like their quality control is spotty and their customer service is horrible.

Apr 30, 2020

Casperdogs

May 6, 2020

Samster619That’s the problem I’m having. Not too happy to be honest.

May 6, 2020

MClab

Oct 30, 2020

Samster619This information needs to be displayed more prominently. We experienced the same thing with regard to the T2: defective on one of the IEMs, and it wasn't the cable, because we replaced that and experienced the same thing. We reached out to Linsoul for warranty support, and they (Justin) wanted us to ship the defective IEMs back to Shenzhen in Guangdong. Not prepaid shipping, mind you. At our paid expense. For a MANUFACTURING and QUALITY CONTROL issue. Thankfully, we reached out to Drop.com support, who provided a prepaid shipping for an RMA. We were only able to receive a refund, not a replacement, as the Drop was already over. We won't be purchasing anything from Linsoul or TINHIFI in the future. Which rather sucks, as we've been happy with many of their products. But that level of a lack of customer appreciation can't be ignored. If you continue to purchase Linsoul or TINHIFI products, you've been warned.

Oct 30, 2020

Casperdogs

Oct 30, 2020

MClabTo be fair I’ve had this issue on the T4 and the T2 plus. I had a different experience in that drop didn’t want to know. With the T4 Linsoul sent a new cable and it fixed the issue. With the T2 plus again they sent a replacement cable which is an improvement over the original but the issue remains although not as bad and less intermittently. Bizarre I know.

Oct 30, 2020

MClab

Oct 31, 2020

CasperdogsI think it depends on how long after purchase you contact Drop. In our particular case, we were at the 42 day mark after delivery when the issue began. Drop policy is 30 days after delivery. But you can request an escalation, and someone from Drop Community Leadership should contact you to discuss further options. As far as Linsoul support goes, I would say a fair assessment is they (and it was only Jessie we dealt with) have extremely limited skills in English. It makes support very frustrating, as there is a huge communication barrier. Case in point: we've replied to Jessie no less than FOUR TIMES that Drop accepted an RMA and processed a refund for our defective T2 IEMs. Here is Linsoul's latest reply: "We are sorry that these things happen to make you in trouble. We will be there to help you resolve this issue. We understand your concerns, but please help to also understand that this is international shopping and we have put the warranty information on the campaign page too. Please kindly check the attached details. we will not undertake any shipping fee if you ship back to us for replacement." Linsoul is still requesting we ship the defect T2 IEMs back. The ones we already sent back to Drop and received a refund for. Which we told Linsoul about FOUR TIMES. I've given up trying to explain it to Jessie. Just.. know who you're getting into bed with, people. For products up to a certain price point you don't expect to have a warranty, it's probably fine to buy Linsoul or TINHIFI. Anything else, do your research.

(Edited)

Oct 31, 2020

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