Showing 1 of 290 conversations about:
dashiznit1
6
Feb 28, 2019
bookmark_border
These sounded pretty great for the 5 days that they worked... They eventually shorted and got very hot so I unplugged them and let them sit for a day. Now they sound awful and are basically unusable because the left IEM is very silent and the sound has a weird muffled quality to it. I contacted the tinhifi admin and they requested a video of the IEMs in order to start the warranty replacement process, which I thought was kind of weird because it is an internal defect, and I provided everything they needed. They responded to my video email by telling me about how the company is struggling and then started ignoring any further emails, so now I'm stuck with broken IEMs that I didn't even get a week of use out of. If they get their quality control and customer service worked out then I would recommend these, but my experience with these has been a huge letdown and, reading similar experiences elsewhere, it looks like buying these is a roll of the dice. Don't support a company that sells you a fake warranty.
(Edited)
Feb 28, 2019
Dr.Tyler
153
Mar 1, 2019
bookmark_border
Did you contact Massdrop support? If they broke within 30 days Massdrop should work with you on a return. I would deal with Massdrop before Tin Audio. Still no excuse that the original manufacturer won't stand by their product. They just launched the T3, which is an entirely new IEM design. They can't be so hard up that they are unable to send out a replacement for a single defective product. Yikes.
Mar 1, 2019
dashiznit1
6
Mar 13, 2019
bookmark_border
My thoughts exactly. Massdrop can't help me because they were used before the defect surfaced. It is a shame that the QC is so bad on these because they deserve a 5 star review in their functional state.
Mar 13, 2019
Technopriest
82
Mar 18, 2019
bookmark_border
Yup, I had the same experience with their customer service. My cable turned green less than a month after I got them, and then the right side started shorting out. I contacted Tin hifi through Facebook and they basically told me I was unlucky, that cable do that sometimes, and that's the advantage of replaceable cables, that even companies like Shure deal with problems like this (true, but that usually happens after a year of use, and in my particular case Shure actually sent me a new cable free of charge). So I got another cable, problem is that it started shorting out with all my other cables as well, except with one that has a very tight mmcx connection. The problem is that they use either cheap or low quality mmcx connectors, and they will invariably fail. I actually looked for different reviews and also discovered that the issues that supposedly were uncommon and meant that I was just unlucky, we're really common and a lot of people had them.
(Edited)
Mar 18, 2019
kawmic
60
Jun 5, 2019
bookmark_border
Wtf?? Ok. I must start by saying, both my t2 and t2pro sound exellent. I thought about buying the t3 as well, but given what you told about the way the company treated you, I'm definitely not gonna be supporting them again.
Jun 5, 2019
dashiznit1
6
Jun 18, 2019
bookmark_border
They are great IEMs when working, glad to hear you haven't had problems. It seems that with chifi startups there will be quality control issues and its luck of the draw with whether or not they will bother helping you if yours fails. That's shady at best and pretty upsetting when you're just getting into the hobby and a good set of IEMs is relatively expensive compared to casual earbuds or KZs. I have tried a friend's T3 and I can say it sounds pretty similar to the T2 with better bass at the cost of being very uncomfortable/fatiguing due to weight and ear-irritating cables. All in all, I don't think its a big upgrade if you already have the T2, which you can mod for bass with tape or putty.
Jun 18, 2019
View Full Discussion