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smalahove
3
Jul 30, 2018
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I can' get this to work. My main computer is a Macbook Pro running OSX High Sierra 10.13.6. The DAC does not appear under Sound Devices, and no matter what I try with restarts, resets of PRAM and SMC seem to make a difference.
When it powers up, three dashes appear in the display, but after a little while it goes into standby and only a small, dimmed dot is visible.
I've also tried on a Win10 computer. Same thing happens, it goes into standby after a little while. I also installed the drivers from Topping, but in the software's control panel, under USB Audio Device, "No device detected".
Any tips?
Jul 30, 2018
CBob
19
Aug 7, 2018
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Try plugging it directly into the computer and not through a hub. Also, swap out your cable for one you know works.
Aug 7, 2018
AdrianL
112
Aug 7, 2018
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Yeah probably not enough power and need to plug in directly to computer, not via keyboard or hub
Aug 7, 2018
smalahove
3
Aug 8, 2018
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Thanks for the suggestions, guys! I had already tried direct connections on both the Macbook and the stationary Windows 10 computer. The USB cord has been swapped with one I use daily, but same thing.
I must say I have gotten excellent service from both Massdrop and Topping in my e-mails, so now a new unit is on its way.
Aug 8, 2018
smalahove
3
Aug 10, 2018
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New unit in da house! Plugged in, worked immediately. All good.
Aug 10, 2018
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