Showing 1 of 225 conversations about:
Ginpo236
7
Aug 26, 2018
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NO WARRANTY AFTER 30 DAYS:
Mine stopped working after about 60 days.
See email from Massdrop below.
Hilary L. (Massdrop Community Support) Aug 26, 3:28 PM PDT Hi Ben, Thanks for reaching out to Massdrop Community Support, this is Hilary and I am happy to help you today! I am very sorry for my delayed response. I'm sorry to hear your having problems with your Topping. It looks like this didn't have an included warranty. For products that do not have an included manufacturer's warranty, members have 30 days from the date of delivery to report an issue. For products that include a manufacturer's warranty, members must report an issue within the stated warranty period. After reviewing your transaction, it appears that the time-frame for reporting an issue has passed, which means we are not able to provide a replacement or facilitate a return. Thank you for your understanding of this policy. If we can help you with anything else in the future, please contact us. Best Regards,Hilary
Aug 26, 2018
btatnall
1
Aug 30, 2018
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Are you going to be able to get any support from Topping? Have you contacted them?
Aug 30, 2018
MVDude
13
Sep 10, 2018
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Ouch. Another possibility: see if your credit card offers some kind of purchase coverage or extended warranty. Although, it seems to me that it would be in Topping's best interests to help you.
Sep 10, 2018
lucadoc
12
Sep 13, 2018
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I just contacted Massdrop support to know if this drop has the manufacturer legal warranty.
If it has no warranty it is a big risk to buy the Topping on Massdrop
PS: I've checked others products on Massdrop site and unlike these ones, this Topping DX7s defenitively doensn't have the warranty in the paragraph Included
Sep 13, 2018
HIFI778
604
Oct 13, 2018
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Seriously???? WTF Massdrop.... Pffff...... Very professional indeed.
Oct 13, 2018
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