Showing 1 of 225 conversations about:
rdodev
608
Nov 1, 2018
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Massdrop / @CEE_TEE We need to talk about warranty on audio enthusiast gear. Selling gear worth hundreds of dollars w/o at least one year warranty against defects is a bit shady. While I'm aware Massdrop offers 30-day refunds if something happens, after that folks are left with a brick if they have an issue. Have seen the same with other Topping and SMSL products. While you cannot control what warranty the manufacturer provides, you can completely control what products you sell and have the ability to refuse to service a product if the warranty isn't baseline industry standard and verifiable. It's the least you can do as vendor to make sure your customers don't end up with a dud and no one to turn to.
Nov 1, 2018
CEE_TEE
3397
Nov 1, 2018
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Hi rdodev, On Massdrop Collaborations or the products that we make...minimum is always 1 year guaranteed by Massdrop if something is defective. We want you to have great sound and enjoy your headphones. Contact us even after a month if there is an issue.
Nov 1, 2018
rdodev
608
Nov 1, 2018
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Collab warranty is fine. I'm referring about all your hi-fi gear drops (which is to say the vast majority of them) come w/o explicit manufacturer's warranty.
Nov 1, 2018
CEE_TEE
3397
Nov 1, 2018
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I'm not as familiar with non-Collab, I have pinged someone to be able to help...thanks rdodev!
Nov 1, 2018
rdodev
608
Nov 1, 2018
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Ah, sorry for ping. Thought you were the contact person for audiophile gear in general, not just collabs.
Nov 1, 2018
CEE_TEE
3397
Nov 1, 2018
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No problem!
Nov 1, 2018
Matt.T
526
Buyer
Nov 1, 2018
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@rdodev Our return policy can be seen here for products that are non-collaboration products. https://helpdesk.massdrop.com/hc/en-us/articles/213150347-Massdrop-Return-Policy
Nov 1, 2018
rdodev
608
Nov 1, 2018
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This does not address any of my points above. Please re-read before responding with a semi-canned response :/
Nov 1, 2018
ElectronicVices
2004
Nov 2, 2018
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Chi-Fi gear almost always comes with a shit warranty... this is not Massdrop's problem. The lack of a good warranty, no respect for copyrights or patents, along with cheap labor is why the gear is so reasonable in price.
Nov 2, 2018
rdodev
608
Nov 2, 2018
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Not disagreeing. This is why I said in my post that while MD can't control _that_, it absolutely has control what they sell in their site.
Nov 2, 2018
Toshu
29
Nov 4, 2018
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So...exactly what happens if this unit dies in 2 months? Who do i contact? Where do i send the defective product to in order to have Topping honor their 1 year repair warrantee ? http://en.tpdz.net/service.html
Nov 4, 2018
jsmiller58
574
Nov 4, 2018
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Keep in mind (a) this is my understanding, and (b) if I am right I am just the messenger... If the item is a collaboration product MD usually offers a 1 year warranty. That would be stated explicitly on the drop page. If the item is a regular item for sale (that is, not a collaboration product), AND the drop page explicitly states that something has the manufacturer warranty, then consult the manufacturer web page for warranty details, or included documentation that came with the item. If it does not explicitly say it, then the unit is sold without manufacturer warranty. If the item does not have an explicit warranty, and the item is defective, MD gives you 30 days to return it for either a replacement or refund, or sometimes offer you some partial compensation (as alternative to replacement or refund, at your discretion). After 30 days there is no recourse. In the case of the DX7S, this is not a collaboration product. It is sold without manufacturer warranty (if I read the drop page correctly). So, if I am right, you have 30 days to request MD do something if it is defective. After that, YO-YO (you’re on your own).
Nov 4, 2018
Toshu
29
Nov 4, 2018
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But Topping warrants their products 1 year.....did you look at their page? Drop page doesnt say its not sold with a manufacturers warranty...as far as my feeble mind can see or read....but hey, my wife proves me wrong many times... ;-) I would like to hear directly from Massdrop or even better yet...Topping
Nov 4, 2018
jsmiller58
574
Nov 4, 2018
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Of course I looked at the Topping page. However, if the item is sold by a vendor without warranty, that warranty may not be in force. This is a common issue when an item, for example, is not sold by an authorized reseller. Not saying that MD is not an authorized reseller, just using that as an example to point out that just because the manufacturer has a warranty, there are situations where that warranty is not in effect. I would direct you to: https://helpdesk.massdrop.com/hc/en-us/articles/115003723748-Do-products-purchased-on-Massdrop-have-a-warranty- Specifically the first paragraph... ”Some products purchased on Massdrop include a manufacturer's warranty. These products will have the warranty listed on the drop page. Products that don’t come with a manufacturer's warranty will be subject to a 30-day return policy.” I actually had a similar situation happen to me. An item I bought failed after a couple of months. Although the manufacturer had a warranty, it was not in effect through MD, and MD in polite fashion told me too bad so sad for me... Anyway, I hope that you are right. I just don’t think you are. I would, seriously, be thrilled to be proven wrong on this!
Nov 4, 2018
Toshu
29
Nov 5, 2018
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I emailed Topping the other day....will see what they say.
Nov 5, 2018
jsmiller58
574
Nov 5, 2018
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Cool! Let us know!
Nov 5, 2018
Necromorphic
2
Dec 4, 2018
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Read it, sounds sketchy. Seller is named as the agent to handle repair claims. I doubt Massdrop wants to handle anything having to do with repairs.
Dec 4, 2018
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