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copnsteez
2
Mar 31, 2017
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I bought 2 XR500s the last drop. These are okay for a throwaway pair of headphones, but don't expect too much. They frequently disconnect and have trouble re-pairing. You'll find yourself turning these off and on frequently to reset the connection. It's a shame that people are being misled with "noise cancelling" when they are instead "noise isolating".
Mar 31, 2017
SaintMalice
5
Mar 31, 2017
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copnsteezExactly. I used mine twice and threw them away. These things are absolute junk.
Mar 31, 2017
Cabezon
113
Mar 31, 2017
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SaintMalicewith which cordless bluetooth headphone are you happy?
Mar 31, 2017
SaintMalice
5
Mar 31, 2017
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CabezonRF100
Mar 31, 2017
TREBLAB
39
TREBLAB
Mar 31, 2017
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copnsteezThank you for letting us know about the issues with your earbuds. We are sorry to know that you are having some connection problems with them.
Would you mind to troubleshoot your earphones to set up the connection between them and your device?
1. Reset the earphones to factory settings (while plugged in press/hold the power button for 7 seconds). 2. Go to your device's Bluetooth menu and delete all saved devices from the list by clicking “forget this device.” 3. Turn your device's Bluetooth off then turn back on. Treblab earbuds will be deleted. 4. Power off the device then turn back on. 5. Unplug Treblab from charging cable then power on. 6. Enter the earbuds into the pairing mode and follow instructions below for connecting.
I. Set the buds to discovery mode, by pressing and holding the home button until you see blue and red led’s flashing. II. Find “treblab” in your Bluetooth menu on your device and click “treblab.”
This should solve the connection and range problems.
Please note: For the Bluetooth earbuds to work properly the signal has to have a straight path from the device to the earbuds. If the path has any sort of blocks, or the distance between the devices is over 35 feet, the signal might break. This is a normal occurrence for all Bluetooth headphones. So we advise keeping that in mind when using the product.
Also, kindly note that XR500 earbuds have PASSIVE Noise Cancellation (not ACTIVE). And the expandable foam ear-tips give an additional blocking from the environment noise.
Please contact our support directly if the problem with Bluetooth remains even after reset. We will not close the case until you are completely satisfied with your purchase.

Kind regards, TREBLAB
Mar 31, 2017
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