Tripowin GranVia Headphone Cables Reviews | Drop

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Tripowin GranVia Headphone Cables

Audiophile

FULL DISCUSSION

Sparks-N-Static

Mar 21, 2022

Verified Buyer

Drop disappoints once again

A few days after placing my order I attempted to make a change. I reached out to Drop support and was told "no changes could be made once the order was placed" They finally arrived and I once again reached out to Drop support to request a return / refund and got this response: Hey there, Thank you for reaching out to Drop Community Support. My name is Haley and I can look into this for you. After reviewing your order, we are unable to facilitate a return for the Tripowin GranVia Headphone Cables as we only offer returns for items that arrive damaged, defective, not-as-advertised, or are missing components. Any issues must be reported within 30 days of delivery. When select runs are completed, we submit the group's order to the vendor up front. This is how we’re able to deliver the best value to our members and is also why all sales are final. At the bottom of the Tripowin GranVia Headphone Cables run page, it shows "After this product run ends, orders will be submitted to the vendor up front, making all orders" You can find this information, along with our Drop Studio hassle-free return policy on the Help Center here. We appreciate your cooperation and understanding of this policy. If there’s anything else I may help clarify for you, please do not hesitate to reach out again. Best regards, Below is my reply: So much for the "Hassle free return policy" "You can find this information, along with our Drop Studio hassle-free return policy on the Help Center here."

"This is how we’re able to deliver the best value to our members and is also why all sales are final."

The two underlined statements seem contradictory, don't they ?

And I would also question the "deliver the best value" portion of the statement as lately there have been several "offerings" that are readily available elsewhere for significantly less.

Looks like it's time to drop Drop

Recommends this product? No

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mattris

1266

Keyboard Club Member

Mar 30, 2022

Sparks-N-StaticDrop reminded you that, at the bottom of the item page was the following: "After this product run ends, orders will be submitted to the vendor up front, making all orders final." Their "hassle-free return policy" applies only to "items that arrive damaged, defective, not-as-advertised, or are missing components." None of these conditions apply to your situation, which seems to be just a mistaken purchase. So those statements weren't contradictory. You are just frustrated at your mistake and are unjustifiably blaming Drop.

Mar 30, 2022

trollchu_teh_manslayer

Apr 4, 2022

Sparks-N-StaticDrop's basically explained it through their own means, but if you check this product against Linsoul's listing for it, you'll realize that these cables are actually made to order and are all final sale. They can't accept returns on items that are final sale from the manufacturer. I'd say, in this case, rather than judging Drop, you should let this one slide because you did not do your research, but feel free to feel how you want to about it.

(Edited)

Apr 4, 2022

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cheongmj

Apr 9, 2022

Sparks-N-StaticAs much frustration i can sense from your situation, reviews such as yours should be excluded in the overall rating of the product as i find it irrelevant and unconstructive to the ability or quality of this product.

Apr 9, 2022

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