Massdrop isn't responsible, directly, for their partnered manufacturers being shitty. Sometimes they fail to respond to wrong-product problems, damaged goods, DOAs, NeverArriveds, and MD can't necessarily prevent all these issues from taking place.
But I believe strongly that MD should *not*
• pay the manufacturer
• negotiate new drops
• initiate new drops
without first requiring the manufacturer to follow up ALL problems raised by MD members. Every time one of those steps is coming up, MD should check: "Are there any open tickets?"
Whether they are brought up on the discussion pages, emailed to the manufacturer or emailed to Massdrop. Not necessarily requiring that they take each and every issue to final resolution, BUT that they are actively communicating with the member and making an effort to resolve the problem.
Massdrop, repeatedly running drops on products which have had problems, encouraging members to sign up and pay up while the members who've had problems wait pointlessly, their voices unheard, is not an acceptable standard of behaviour from your company. I've said many times: you guys screw up a fair amount, but you do try and you have your customers' welfare in mind. Continuing to do new business with companies who ignore their obligations to your members means that you are implicitly supporting them in that behaviour. It is reckless as to the welfare of your members and it is morally wrong.