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llamayokohama
Why haven't I received a shipping code or response from customer service for my order in over 3 weeks?
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llamayokohama
Why haven't I received a shipping code or response from customer service for my order in over 3 weeks?
Hello, I apologize for using the community to post a customer service ticket essentially, but I haven't gotten any update from this website for my FIRST ORDER regarding some headphones I ordered. Essentially, my partner ordered me some gaming headphones ( Drop + EPOS PC38X) a few weeks ago. I have an attached screenshot of the confirmation code on this post. Normally I'd expect a shipping code to be provided, at most, a week later, but I decided to give this website a little bit more patience because to begin with, my girlfriend was skeptical, but after reading some posts on Reddit recommending this site, I convinced her it wasn't a scam. 3 weeks later, lo and behold, we still have not gotten any kind of shipping update. I am just wondering, on average, how long it takes for an order to get to the buyer here. I have ordered from websites like Shien and etc, so I am not really stressing anything, but considering the fact that I sent customer support an e-mail 10 days ago and have...
Sep 8, 2024
tiskle
Help: MASSDROP X SENNHEISER PC37X GAMING HEADSET Cable Replacement
My headjack that connects the headphone to the mic and headset end (green and red) is broken, what do I need to buy to get it replaced? The single port end seems shorter than 3.5mm and is smaller than the port of the mic and headset end. May I know what size to if I necessarily need the exact same one that connects mic and headset or I can just get a single port to single port end? Would I need to completely replace the headset? Also I'm currently residing in Malaysia where ebay and amazon isn't available and I can't seem to find anywhere else that sells it. Is there anyone that can link me to the item that ships to Malaysia?
Sep 6, 2024
Incubus32
PC38x vs HD58x Earcup size/dimensions
Hi I am new to the community. Just want to know about these two ear cup dimensions. I am a previous owner of HD58x. Wonder if they share the same ear cup size or maybe HD58x is much bigger? Thanks!
Sep 6, 2024
Innocent_Bystandr
Headphone/Amp setup for music creation?
I am looking for recommendations on a good headphone/amp setup for music creation. My son is making music on his pc and has just been using his gaming headphones. I want to get him a better setup. Budget is in the $200 - $400 range total. I personally like Sennheiser but I don't think he has any prefrences. The music is a mix of electronica, dubstep, and video game music. It seems very light on bass to me for dubstep, but hey, to each their own. https://www.youtube.com/watch?v=oJD1_KNeEhI this is one of his videos for reference. Thanks in advance for the help
Aug 31, 2024
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Lots of ground to cover on this one.
We're very fortunate to have Ultimate Ears onboard for their second CIEM drop. The first was the Reference Monitor for Black Friday. Here, you have the 18 Pro to celebrate the summer. The pricing is always crazy amazing on these, so be sure to get in while the getting is good.
Having heard both the 18 Pro and UERM on multiple occasions, I give the edge to the 18 Pro for musical engagement. If you like a toe tapping good time, it's a fantastic companion that you can't go wrong with.
Article about CIEMs in general, FAQ with some pretty cool people in the industry: https://www.massdrop.com/article/the-benefits-of-custom-in-ear-monitors
Comparison of UE18 vs some other flagship TOTL CIEMs: http://parttimeaudiophile.com/2014/11/22/flagship-custom-in-ear-monitors-from-noble-audio-ultimate-ears-and-jh-audio/
Ultimate Ears - PDF page for how impressions should be made (Bring to audiologist): https://pro.ultimateears.com/media/misc/audiologist-instructions.pdf
Quick Logistical Breakdown: 1. After the drop ends, you send in your ear impressions to Massdrop. 2. Massdrop collects the impressions received within 2 and 4 weeks of the drop end date, and ships them in batches to UE. 3. UE turns them around, ships back in 2 batches to Massdrop. We then ship with tracking to all members that participate. 4. Any members with impressions that are not received more than 4 weeks after the drop end date will be refunded immediately and no longer able to participate in the drop.
Neat Stuff for this Drop: 1. If you stop by UE Headquarters in Irvine or Massdrop HQ in downtown San Francisco, we will take your ear impressions for the drop absolutely free of charge. Make sure to make a reservation. 2. Once the drop ends, you're required to send pictures of your impressions in before mailing them. This is a quick check so that we're sure your impressions meet all the criteria necessary.
Please only pick ONE of the faceplate options at checkout, and check that the faceplate you're interested in is a different category in the other two (option at the very bottom). That should be it for now! Will update this post as more info rolls in.
What I'm wondering is what will be done for those that already have impressions with UE, especially those that were part of the UERM drop...