Click to view our Accessibility Statement or contact us with accessibility-related questions
wild_one
236
Jul 25, 2015
So it finally started moving... this is just absurd. We were told a few pages back that the time between steps 4 and 5 would be minimal, but five days is not minimal by any stretch of the imagination. It also means that it will be a total of four weeks from the drop end/order date for mine to arrive at my home. That is a full week more than their worst estimate, all from not having prepared boxes for shipment before arrival.
If anyone can't tell, I am sorely disappointed in how this has unfolded. General status updates few and far between, place in drop completely irrelevant in terms of shipping, completely being unprepared for receiving orders at headquarters. Just those make me want to avoid Massdrop if this is the level of service I can expect. It's like they haven't learned anything from the UERM drop and want to repeat or make new mistakes in the process. Or Hassan could be trying to penalize me for having the UERM shipped to where I was during a work trip, I don't know.
AnonymousMass
61
Jul 25, 2015
wild_oneI agree with you, but also remember we're saving $350 off these things so that at least buys some slack IMO. Really though, not enough updates. I get more updates for a $70 drop than I did for this $1000 one.
ChrisLuman
2
Jul 25, 2015
AnonymousMassYeah I'm in the same mindset. Sure I'm bummed I'm waiting a bit longer but I'm definitely in an understanding mood because of the savings! =)
wild_one
236
Jul 26, 2015
AnonymousMassI'd give them some slack if this was their first collaboration, but I suffered through the UERM drop, so I give no slack for issues they themselves are responsible for. Public commitments have been made by multiple parties in all the drops I've been in indicating a desire to do better, and this is one of a few that have fallen short. If you believe the discount justifies missing a time-frame for delivery, then you are a better person than I. Now I wait for Wednesday to roll around, since they only sent it out of the office on Friday...
djfluffkins
157
Jul 26, 2015
wild_oneI'm totally on board with you on this one. I have probably been more objectively vocal about this drop, but seriously, the issue has very little to do with whether the discount justifies the wait, and a lot more to do with the discount justifying poor communication and "broken promises". I also like how service recovery means "shipping the product" no apologies, no emails, no actual concern for the customer.
PRODUCTS YOU MAY LIKE
Trending Posts in Audiophile