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HemiSam
37
Feb 4, 2015
Received my UERM's today.
The Good: they were packed well and arrived safely. The left one fits comfortably.
The Bad: the right one hurts...it feels as if the tip is a bit too long and bumps against my ear canal rather than sitting comfortably inside it. I am having a hard time seeing how I could possibly wear them longer than 15 minutes.
I have tried rotating them, but they are sealed very well...don't really move much unless I rotate it out clockwise. I have also tried pulling them out a bit but that's not really working as they seem to have a position where they're locked in...seated in place.
I fear I may have to have the right one redone. Any thoughts from experienced CIEM users?
wild_one
236
Feb 4, 2015
HemiSamOk, now that just sucks. Better to have that side redone than suffer, though I'm not sure on the procedure. I'm guessing you may have to get another impression for that side, or maybe UE can simply file away, though I imagine they'd rather have another impression, just to see if there really is a difference.
HemiSam
37
Feb 4, 2015
wild_oneThe more I think on it, the more I fear you are correct, WO. I will reach out to UE tomorrow.
For the record, this has NOTHING to do with Massdrop. This is between me, UE and the audiologist they recommended for the ear molds here in Texas. The audiologist office was very professional and so no complaints in that regard.
I'm glad the left side fits well. This allows me to have a point of reference. I honestly would not have known any better if both sides felt like the right. I would have chalked it up to a bad decision on my part and sholved them in a drawer.
wild_one
236
Feb 4, 2015
HemiSamFun thing is the one I went to is also on the recommended list, and he initially thought I came from a local church where UE had a demo. Also said to come in again if I had issues with my UERM, though I haven't needed to take him up on that. Hopefully this gets resolved in a good fashion, though I'm not sure if UE's customer service will pull though...
Mach
22
Feb 4, 2015
wild_oneI'm inclined to believe that calling the office or emailing the customer support directly will result in a faster response.
wild_one
236
Feb 4, 2015
MachI did that during the two week no response period we had. Mike didn't respond, and the calls I placed were never returned.
Mach
22
Feb 4, 2015
wild_oneSounds horrible...
On a side note, seems like I'll get to try mine on tomorrow, Winter Storm Linus delayed my shipment from my forwarder...
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