Why haven't I received a shipping code or response from customer service for my order in over 3 weeks?
Hello, I apologize for using the community to post a customer service ticket essentially, but I haven't gotten any update from this website for my FIRST ORDER regarding some headphones I ordered. Essentially, my partner ordered me some gaming headphones ( Drop + EPOS PC38X) a few weeks ago. I have an attached screenshot of the confirmation code on this post. Normally I'd expect a shipping code to be provided, at most, a week later, but I decided to give this website a little bit more patience because to begin with, my girlfriend was skeptical, but after reading some posts on Reddit recommending this site, I convinced her it wasn't a scam. 3 weeks later, lo and behold, we still have not gotten any kind of shipping update. I am just wondering, on average, how long it takes for an order to get to the buyer here. I have ordered from websites like Shien and etc, so I am not really stressing anything, but considering the fact that I sent customer support an e-mail 10 days ago and have...
Sep 8, 2024
The Good: they were packed well and arrived safely. The left one fits comfortably.
The Bad: the right one hurts...it feels as if the tip is a bit too long and bumps against my ear canal rather than sitting comfortably inside it. I am having a hard time seeing how I could possibly wear them longer than 15 minutes.
I have tried rotating them, but they are sealed very well...don't really move much unless I rotate it out clockwise. I have also tried pulling them out a bit but that's not really working as they seem to have a position where they're locked in...seated in place.
I fear I may have to have the right one redone. Any thoughts from experienced CIEM users?
For the record, this has NOTHING to do with Massdrop. This is between me, UE and the audiologist they recommended for the ear molds here in Texas. The audiologist office was very professional and so no complaints in that regard.
I'm glad the left side fits well. This allows me to have a point of reference. I honestly would not have known any better if both sides felt like the right. I would have chalked it up to a bad decision on my part and sholved them in a drawer.
On a side note, seems like I'll get to try mine on tomorrow, Winter Storm Linus delayed my shipment from my forwarder...