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My order still hasn't shipped? ...The status reads "Shipping label created"...?
That's strange, let me look into this for you right now.
Just got off the phone with them and they let me know the following:
They checked with their shipper and warehouse team and these were definitely picked up, but their USPS office isn't super diligent with the initial scan. Should start working over the next couple of days at the next scan point.
If you have any further questions or concerns please reach out to us at email@example.com. We will make sure you are taken care of.
It's been 9 days since the last scan?
...It really seems as if this hasn't shipped, and I'm becoming very worried as it's a Christmas present which should have been here in time.
But with 9 days "lost", I do not think it will arrive in time.