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Rastopher
7
Jul 21, 2017
I purchased a Ti UrbanSurvival pen through Kickstarter and although it looks nice, the bolt action is still grinding on mine (Yes, it's been through the motions of oiling and break-in period) Kelvin was kind to send replacement screws for the clip, but how does this stuff get overlooked when quality control was preached throughout the entire production? Lastly, I'm definitely not impressed with the MassDrop price point. I'm not here to kill business for the guy, just giving my two cents. Dont inflate your expectations on this item.
RastopherThank you for the feedback. Screws get overlooked as 5000+ were installed. Maybe 200 were bad. Think needle in a haystack lol. Because of this, we shipped out replacements to all backers affected free of charge. The Bolt action is smooth but not as smooth as the brass or copper. This is due to #titanium being a gaulling metal NOT the design.
In the future, please contact me directly if you have a problem. I could have given suggestions or a replacement if necessary. I take care of my backers. Seriously. Kelvin
Rastopher
7
Jul 21, 2017
UrbanSurvivalGearI don't have a problem at all. You're a great guy but these things should be discussed and addressed before putting them up for sale. I think it's important that people have multiple viewpoints before investing their money. I based my purchase solely from your initial demonstration and a few who got pens early. This is an honest review from my experience and I will still put the pen to use.
RastopherGreat news then! All the screws are changed out and everything is been looked at twice over to make sure they're in compliance. Awesomeness!
jessewaldo
69
Jul 22, 2017
UrbanSurvivalGearThat you do. I had a tiny issue and Kelvin took care of it immediately.
Rastopher
7
Jul 26, 2017
jessewaldoHe sure did. How many times did I have to contact him to get my pen to function properly? Answer: 3 Does it now function smoothly? Answer: No I'm speaking from my personal experience. I know quality when I see it and it just wasn't there.
jessewaldo
69
Jul 26, 2017
RastopherMan, sorry to hear that. That's hard to Believe as what he did for me it's far beyond what I expected and/or deserved. And for a note here: I wasn't even a backer. I saw the pen and ordered it through his website. Try reaching out to him in a friendly email, as I'm sure there's a misunderstanding somewhere. Good luck man.