Showing 1 of 102 conversations about:
TheDuckHunter
0
Jan 27, 2017
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the courier lost my flasks.
massdrop issued me a full refund today.
disappointed.
and, to some extent, p.o. at massdrop because on my initial attempt to inquire about my shipping - which was five weeks past the estimated delivery date - they instructed me to call the courier myself, on a premium rate telephone number, and sort it out myself. only after I asked for the issue to be escalated to a manager, somebody else stepped in, found out what happened and issued me a refund.
TheDuckHunter
0
Apr 10, 2017
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Nothing. Flasks never arrived. Massdrop reimbursed me.
I ordered again, on the next drop, this time with an US delivery address and I've got them. ...
However, still not happy. I don't hang out on Massdrop that much after this...
KITTY
0
Apr 10, 2017
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I meant what happened to your package? I was a bit confused when you said, "somebody else stepped in, found out what happened." So, somebody found out that your package was.... simply lost?
TheDuckHunter
0
Apr 10, 2017
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Somebody else from Massdrop Customer Service stepped in. They concluded the courier lost the package.
KITTY
0
Apr 10, 2017
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Well that sucks.... I hope you get it this time! I've always wanted to join this drop, but I end up needing the money for something else...
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