Showing 1 of 102 conversations about:
View Full Discussion
the courier lost my flasks.
massdrop issued me a full refund today.
and, to some extent, p.o. at massdrop because on my initial attempt to inquire about my shipping - which was five weeks past the estimated delivery date - they instructed me to call the courier myself, on a premium rate telephone number, and sort it out myself. only after I asked for the issue to be escalated to a manager, somebody else stepped in, found out what happened and issued me a refund.
Nothing. Flasks never arrived. Massdrop reimbursed me.
I ordered again, on the next drop, this time with an US delivery address and I've got them. ...
However, still not happy. I don't hang out on Massdrop that much after this...
I meant what happened to your package? I was a bit confused when you said, "somebody else stepped in, found out what happened." So, somebody found out that your package was.... simply lost?
Somebody else from Massdrop Customer Service stepped in. They concluded the courier lost the package.
Well that sucks.... I hope you get it this time! I've always wanted to join this drop, but I end up needing the money for something else...