Showing 1 of 342 conversations about:
View Full Discussion Quick update for the group. Our freight forwarder was able to push our shipment through Chinese customs, but we have unfortunately hit another roadblock. This time, it's US customs. They are currently conducting extremely thorough inspections and are backlogged at the moment. Our freight forwarder is working with them, but we do not have an ETA yet. They will be staying on top of this issue and hope to get us some more concrete info by next week.
If you prefer to not wait for your case, please reach out to our support team at https://www.massdrop.com/support, and we will issue you a full refund.
Expect an update from us by the end of the day Pacific Time on 8/21 or sooner if something comes up.