So here’s my take on this purchase.
Massdrop could care less about its customers.
I received my Vibram Shoes.
looked at them and said to myself
“I use a 43? Why did Massdrop send me a 42?” A simple fix by my standards of doing business.
Just contact Massdrop and explain I hit a 2 instead of. 3 and Massdrop will just exchange my shoes and say thank you for doing business with us. I admit I made a typing error and hit the wrong key. So you know what response I received from Massdrop?
Too bad, you bought them and we aren’t doing anything to help you because we don’t have too!
For all intents and purposes, Massdrop told me to stick my shoes wherever I want because they, Massdrop wasn’t going to do anything to try to make this issue right!
Massdrop (Damian) actually wished me luck on trying to get my money back and said that he wasn’t going to help me because it was my mistake and I was SOL.
So I just want everyone to know how Massdrop treats it’s customers. Massdrop is following in the footsteps of Kickstarter and Indiegogo when they take your money and then you wait for a promised product to find out you were never getting anything from them in the beginning. Massdrop got its money and now I can go pound sand as far as they are concerned. Thanks Massdrop, you made it an easy decision for me. I will not purchase another item from you. I’ve spent thousands of dollars of items which I’m still waiting for. But as far as future purchases, it’s not going to happen.
Just sad when you get so bold as to tell a paying customer “good luck on trying to get your money back”.
Thanks Damian and Harley from Massdrop for not doing anything to make this transaction right.
Remember the old adage, The Customer Is Always Right.