Showing 1 of 86 conversations about:
JonasHeineman
5973
Feb 18, 2017
bookmark_border
Hey everyone,
Thank you everyone for flagging this to us. Some of the people here in the office, myself included, have now received their knives as well. Combined with the pictures some of you have sent in, we can clearly see this is not up to the quality we were expecting.
We originally approved production based on the the renders we were provided because the samples we had previously seen using this method were of high quality and assumed ours would look the same. It was an oversight on our part to make that assumption and not request a production sample for this drop, but it's a mistake we will not be making again. We now know the print is not able to fully wrap around the scale and are still looking into the issue with the general fuzziness seen on the top.
In any case, we want to offer everyone a partial refund of $5 as we do not believe this quality is what we promised. If you are completely unsatisfied with your knife, please contact Community Support through the "My Transactions" page so they can help set you up with a return for refund.
Thanks for your vigilance and understanding, we'll do our best to make this right and appreciate the vendor's help and responsiveness to the community.
Feb 18, 2017
ericfahlgren
34
Feb 18, 2017
bookmark_border
I would suggest that to "make it right", Victorinox would reprint new scales to the original spec and you would distribute them to all purchasers without any further cost to us.
Feb 18, 2017
SunCityJon
194
Feb 18, 2017
bookmark_border
So no option to get the knife we voted on, puchased, and then waited for?
Feb 18, 2017
blerille
16
Feb 18, 2017
bookmark_border
I really doubt these custom scales were made by Victorinox. They keep stating that the knife is genuine which I believe but are vague about the origin of the scales.
Feb 18, 2017
ericfahlgren
34
Feb 18, 2017
bookmark_border
I believe you are correct. If they were made by Victorinox, I would expect them to have the aluminum inlay Victorinox logo (like in the original Drop photos), instead of the slightly-off printed one in the ones we received.
Feb 18, 2017
Username-1928328
152
Feb 21, 2017
bookmark_border
Massdrop does not seem to want to fix this???
Feb 21, 2017
View Full Discussion