Click to view our Accessibility Statement or contact us with accessibility-related questions
Showing 1 of 5 conversations about:
Victorinox SwissTool X Plus Ratchet w/ Pouch
Luispinsf
6
Jul 21, 2019
I received a Swisstool Spirit, not the product actually advertised. Drop did offer a full refund if I returned it or a partial refund if I kept it. I did elect to keep it as I liked the Spirit. However, I thought I should let the community know I received a different product.
geonex
1
Jul 22, 2019
LuispinsfI also received the Spirit and the same offers. I wonder if anyone received the right item...
Luispinsf
6
Jul 23, 2019
geonexI suspect they put up the wrong product name and information. It says only 47 were sold so 2 of us getting the wrong item is a big sample size.
Miaow
4
Jul 25, 2019
LuispinsfMake that 3. Mine just arrived. Spirit and a brown leather pouch, rather than black. Disappointing.
freddy1
40
Jul 27, 2019
LuispinsfI also get the wrong one, and two french friends also...
I was offered 20 usd discount , or reimburcement if shipped back.
I choose reimburcement as i already have the spirit.
They reimburced me and ... offered me to keep the tool (as it was probably a pain for them to deal with the shipment from France). Anyway, i was quite pleased you could imagine.
I did'nt keep a "pair" for long, as my wife "kidnap" one for her when she heard about the story...
Anyway, i was please by the way DROP deal about it, as you could guess. :-)
Luispinsf
6
Jul 29, 2019
freddy1I also kept mine for the $20 credit. I did not have a pliers based multi tool and I did like the Spirit. The only thing I dislike is the knife blade, but I have other knives anyway.
Aphoid
60
Aug 7, 2019
LuispinsfI have the same issue. I got a canvas case and a serrated knife. I just submitted a request.
Drop Refurbished
Like-new products you can trustDrop Rewards
Get $5 for every 500 points you earn! Learn more
Drop Keyboard Club
Become a member and expand your keycap collectionCollaborate With Us
For Brands & DesignersFollow Drop