Click to view our Accessibility Statement or contact us with accessibility-related questions
IanAnderson
2590
Oct 20, 2015
I appreciate the feedback, guys. We've sold thousands of pairs of these and have only gotten a couple CS tickets regarding this (definitely less than 5), so it's hard to tell if there really is a consistent issue and if so what is causing it (shoe design? General wear and tear? Improper fit?). From we can tell, there's not a widespread issue of this happening, well under 1%. For instance, @crayzieap - you've mentioned issues with the pair you bought in January, but what about the pair you bought a few months later?
crayzieap
49
Oct 21, 2015
IanAndersonI haven't worn my other pair, basically sitting brand new in closet.
Anyhow, it's nice to know that the issue is "not widespread" based on your statistics. Unfortunately, it absolutely sucks that customer service or help from the manufacturer is non-existent for an issue that is so "very low".
At the very least could I at least get a replacement from my shoes from Vlado or someone to look into this? Or someone to take back my brand new never worn Vlado's that I order a few months later?
Xyliandro
3
Nov 21, 2015
IanAndersonI had exactly the same problem, as probably everyone else... i tossed them after 3 months... if you take a closer look at these shoes its clear this is bound to happen... redroping these wouldnt be good for massdrop.