Showing 1 of 138 conversations about:
View Full Discussion
Hey everyone, I'd like to confirm either way with you the situation about serial numbers. Unfortunately we haven't been able to contact our distributor due to the holidays so I can't get any clarification. That being said, if you receive the headphones and the serial number is scratched off/missing, you can absolutely return it to us for a free refund.
And just like that, backed. Thank you! Was getting concerned that I'd miss out on this drop so close to the dead line!
Thanks Mark for your response. Please keep order coming instead of cancelling
Can a Massdrop team member please contact me, I have now been charged even though I have asked 3 times for the order to be cancelled.
If you wanted to cancel, but you were still on the drop--don't sweat! Your purchases will be refunded. It will be taken care of by Monday. (Keep in mind, this is a holiday weekend in the States)
due to all the questions around this drop, the offer should have been extended until the details were 100% clear. Would have gone in on it if I got this message in time instead of at the last minutes of the drop being available. Any way to still get in on it?