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BryceLombard
4
Dec 13, 2013
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A few too many things are wrong with my package... There is no holographic serial number on my headphones. The serial number on the box is missing most of the bar-code and numbers. I did not receive a warranty registration card. The ribbon that "sealed" the package was thin and burgundy (not crimson and thick). There is evidence of the knot being forced through the side hole. The bag that protected the case inside the box was heat-sealed.
These seem to be some very high quality fakes. I'd like some other opinions before I send the back.
Edit: Pictures http://imgur.com/a/HSN6L
2nd Edit: After viewing other opinions, I think the seller removed the warranty and serial numbers so that they wouldn't be tracked down by V-MODA when registered online. The phones definitely look and sound legit, but the packaging and missing warranty are still a concern.
Dec 13, 2013
deadpool
0
Dec 13, 2013
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Could you post some pictures of it? I'm getting mine next week and want to compare
Dec 13, 2013
Layo15
4
Dec 13, 2013
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Hey Bryce, can you post some pics?
Dec 13, 2013
BryceLombard
4
Dec 13, 2013
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Check the edit. Let me know if you want better pics tomorrow.
Dec 13, 2013
BryceLombard
4
Dec 13, 2013
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Check the edit. Let me know if you want better pics tomorrow.
Dec 13, 2013
ryoonc
34
Dec 13, 2013
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Am I going to have to eat my words? I hope not because that would be very embarrassing after how pumped I was earlier about this drop. All of my photos are color balanced using a white balance card and I didn't think the colors were off from what they should be in any way.
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(One picture --of the ribbon and white balance card-- is missing, the image uploading thing on here is messed up. Here's a link to the full album: http://imgur.com/a/6tNhk) I noticed that unlike Bryce, the ribbon seal seemed on-par with the one shown in the official pictures:
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The thing that really gets me, is that there was indeed no warranty registration card, and worst of all, no holographic sticker showing the serial number on the left side of the inner-headband (as shown in the official photo). There are also two stickers on the bottom of the box, one of which I would guess is the serial number but I'm not sure. The last letter is cut off (but I can still make out what it is). Here's the official photo indicating where the holographic sticker should be:
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I've been enjoying them ever since I got home however, and the sound quality is verrrry nice, but I don't have trained ears nor a pair of headphones that come even close to this level of quality so I can't tell if the actual 'phones' are fake or not. Massdrop staff, I hope you have some sort of explanation...
EDIT: Wow Bryce you posted your update the same time I did haha. Mine looks exactly like yours and came in pretty much the same box, but I feel it was pretty safe with all that shredded paper in there as padding.
EDIT 2: Hmm well, this isn't exactly encouraging either... http://www.head-fi.org/t/592389/v-moda-m-100-discussion-feedback-reviews-pics-etc/17460 EDIT 3: Well it looks like nelson mentioned that the serial would be on the box, which it is, but how will vmoda know, without the holographic sticker on the inner headband?
Dec 13, 2013
nelson
5275
Dec 14, 2013
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@BryceLombard, @ryoonc
We have already left our vendor emails and voicemails. I'll post the response here as soon as we get them. Keep in mind that since it's just the beginning of the weekend, it's very likely that we won't get any reply until Monday.
Most importantly, if you feel the headphone that you have received doesn't meet your criteria, just email us at support@massdrop.com. We'll do whatever it takes to make it right for you.
Dec 14, 2013
J857
52
Dec 14, 2013
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Not to sound disillusioned, but if my headphones arrive and are not the same as offered by the manufacturer, what happens next?
There has been a lot of discussion prior to these even being shipped out in regards to their authenticity, and a lot of unanswered questions. Not knowing what happens behind the scenes, I'm given the impression that these issues could have been prevented, especially given passion and attention to detail represented in this thread alone. Looking at the pics posted here in the past couple of days, I imagine that the product that I receive will share the same defects and may not be authentic.
Does Massdrop have the ability to deliver legitimate V-Moda Crossfade M-100's with complete packaging, warranty and accessories prior to Christmas? Via Courier? For International Customers?
The choice to order through Massdrop was one of perceived reputation, a belief in what they are trying to do, and the desire to participate in this community. This product dropped during Black Friday sales where V-Moda's could have been ordered direct for $10 more so price was not the only motivation.
Anxiously looking forward to a response, as it will definitely speak to Massdrop's reputation, their belief in the community they are seeking to grow, and my possible support in future drops.
Dec 14, 2013
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