Showing 1 of 138 conversations about:
ryoonc
34
Dec 20, 2013
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Just wanted to say, I've been having an unrelated issue with the headphones (v-moda's fault) and Massdrop is sending me a replacement. Their service is fantastic! They made sure to ship 2-day so that I would get it before Christmas, in time before my flight! I thought I'd be flying without my shiny new headphones but they went the extra mile. I don't think I deserved that level of amazing! THANK YOU MASSDROP!!!!
A BIG shoutout to Nelson also, who has been on my case since the beginning and has been extremely accommodating. Thanks, dude!!
Dec 20, 2013
J857
52
Dec 20, 2013
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@ryoonc That's awesome news that you are getting the service that you deserve.
Others such as myself are left without headphones, or a refund or even an update.
Clearly your experience suggests that Massdrop has the will and ability to deliver on the drop, and on time. Where's the love for the rest of us Massdrop?
Dec 20, 2013
ryoonc
34
Dec 20, 2013
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I didn't mean to set the bar so high, but their actions did deserve praise, what with the bleak outcome of the drop and all (and skepticism about warranty)...
I do hope your needs get met in a timely manner too, and I hope your experiences with them are as good as mine. You did suggest that you are international, which would make things take longer. I'm sure they aren't just doing nothing~
Dec 20, 2013
ConnorMD
19
Dec 21, 2013
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Mind explaining what the issue was? I'm interested, haha.
Dec 21, 2013
steve
329
CEO
Dec 21, 2013
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Hey - did you get your refund yet? We issued every refund last Sunday which means they were processed on Monday. Typically it takes 1-3 business days to show up in your account, but it should definitely be there by now.
Dec 21, 2013
J857
52
Dec 22, 2013
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Hi Steve, thanks for the response, especially on the weekend. You guys must be busy. I just checked a few minutes ago, and nothing yet.
Dec 22, 2013
steve
329
CEO
Dec 22, 2013
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No problem. I just looked into your case specifically and since you're international, the process is a bit more complex. We'll email you soon to explain the details. Thanks!
Dec 22, 2013
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