Showing 1 of 992 conversations about:
jjremy
0
Aug 14, 2015
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It's been more than a day now, and no one from support has gotten back to me about my missing key. Is this normal for Massdrop?
Aug 14, 2015
Inanis
515
SEALWoodworking
Aug 14, 2015
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Ha! Yeah, it is.
Aug 14, 2015
romevi
678
Aug 15, 2015
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I'd say wait a week before sending a follow-up.
Aug 15, 2015
Sathlin
27
Aug 21, 2015
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They are slow, but they always take care of any issues.
Aug 21, 2015
JPVS
6
Aug 25, 2015
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Do you got a reply from the support? Im waiting for it like 6 days ago so i dont know if i need to send an email
Aug 25, 2015
Gali
2
Aug 26, 2015
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I also emailed them about duplicate/missing keycaps from another drop, 6 days ago and still no reply.
Aug 26, 2015
ArthurM
2682
Aug 31, 2015
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Hi @Gali,
Sorry for the slow response. Our support team is currently dealing with a high volume of tickets, and will be reaching back out to you shortly.
AM
Aug 31, 2015
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