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Anyone else having a problem running the firmware update application? The OK button is always greyed out for me and I can't click it to start the update. I'm running it on a Windows 10 virtual machine inside macOS.
There is an option to make USB devices pass through to the guest machine. When you're running the vm in virtual box it appears on the bottom right panels, next to cdroms etc. Once you're done you can click the flash button. Also it seemed like the device disconnected, I'm not sure why but it's actually working. You just have to wait a while.