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Hey everyone, spoke to Vortex about the keycap issue I'm seeing and was told our batch was upgraded to the ABS doubleshot shine through keycaps instead of the usual laser etched set that would ship with backlit Pok3rs. However, the side legends are not available with the doubleshots. In the future, we'll do our due diligence with samples, and confirm it absolutely looks like the production version or is otherwise clearly stated.
I don't think that resolves this at all. Consider the fact that the function layer is a main selling point of this keyboard and will be a chore to use without the labels. Perhaps make the Fn labeled caps available at an appropriate price to those who want it.
Thanks for following up with the manufacturer. I have to say though that calling the caps an "upgrade" (not sure if that was your wording or theirs) is a bit disingenuous. When you sell a product that relies so heavily on keys having multiple functions, and then choose not to even include a manual with that product, having the alternate functions labeled becomes *essential*. Regardless of the higher quality of the other keycaps, their inclusion effects the product's functionality, and is most certainly a downgrade for that reason.
Regardless of how one chooses to look at it, the communication should have come from Vortex (and then from Massdrop to the consumer) that the product going to ship in a different state than it has in the past.
Not only did mine arrive with different keycaps, but the space bar is a different color, and I have chipped paint/rust on the backplate.
Agreed. You can't just misrepresent an item and then shrug it off as an upgrade when major functionality is lost. Being more careful with your future descriptions does nothing for all the people in this drop not able to use their Pok3r's core functions.
Massdrop, please make this right.
Thanks for the info Ming. I probably will send it back. I have a DAS Keyboard 4 Ultimate, and was expecting similar quality. So far, very disappointed.
Those keys are horrible. And in your case I would return it yesterday. Probably mine is going to be returned too.
The font is a major returning point.
If you haven't received it yet, you can cancel and not have to worry about getting it back to them.
I contacted support, let's see.
That's the plan at this point. The more I look at the keys, the worse it looks. Plus, not having the functions printed makes it almost useless for me. I'm not going to disassemble it to correct it myself...as that would defeat the purpose of buying it in the first place.
Any news on the cancellation yet? I sent an email over the weekend and it feels like it's taking a bit
I haven't received anything yet. My package was on the way, so it would be a return.