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soupie62
11
Dec 28, 2017
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Judging by the other comments, I'm not alone in wondering what's going on. So, either: 1. Give a shipping date, 2. Explain the delay, or 3. Offer refunds.
Silence is NOT a good response.
Dec 28, 2017
ShevekAnarre
1
Dec 28, 2017
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In the email that Massdrop sent they did offer a refund for those that ordered the keyboard. You had to contact customer support.
Dec 28, 2017
soupie62
11
Jan 1, 2018
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Wait... you're saying they DID send an email?
[checks email history, finds nothing] When did they send it?
[checks main web page of order, finds nothing] Why isn't it public, on the page advertising the details of the drop?
[notes the wording: "did offer" and "you had to"] Have they STOPPED offering a refund - for a product that hasn't been delivered?
Jan 1, 2018
ShevekAnarre
1
Jan 1, 2018
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They sent the email 12/26. " Due to an unexpected delay, these orders may ship later than the original estimated ship date. Our apologies for any inconvenience. If we find that the drop is going to be delayed by more than 30 days, we will let you know.If you would prefer to cancel your order, please contact Community Support using the “Contact Support” button on your transactions page and our Community Support Team will be able to help cancel your order up until it is ready for shipment. "
Jan 1, 2018
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