Sennheiser PC37X randomly goes bad after disconnecting the cable ?
Greetings, Yesterday I was using my headset like normal with my macbook, just listening to music and on a call with people like usual, and the headset was perfectly fine. The stock wire that came with the headset is extremely long and yesterday it annoyed me very much that it kept getting tangled with itself, so I decided to see if the cable is replaceable. I pulled out the cable from the headset and saw the adapter, and looked online for a replacement. Upon plugging it back in, the audio sounded extremely muffled and washed out. Im not sure what I did wrong to make it mess up like that as I've always taken good care of it, ive had it for about 2 years and its always just been chilling on my desk, but anywho I thought the cable just went bad and ordered a replacement. The replacement came, and the issue is still persistant, so I am not sure what the issue is I've tried multiple different headsets and the issue is not with the port, and I also tried it with my windows laptop and...
Apr 23, 2024
Continuing the conversation with Jodi: so I ask if the bar code sticker inside the box is good enough as proof of purchase, surprisingly, the answer is that the bar code is not proof of purchase. Apparently, any one can have the bar code and it is not proof of purchase. And without a paper that indicate the price you paid and the address it is shipped to, there is apparently no proof.
Well it is my mistake as a customer to threw away my receipt but after all, I am a customer and I thought I am dealing with a reputable company. Seriously, I cannot prove my purchase without my physical receipt (a piece of paper with information on it) in this day and age!!??
Now Jodi is polite but the idea of not able to find an alternate means to handle this issue is just not customer service friendly. So I cannot say the experience is a 10/10 like other members here. Now I have to ask Massdrop support to see if they can somehow re-print the receipt. Sigh...