Sennheiser PC37X randomly goes bad after disconnecting the cable ?
Greetings, Yesterday I was using my headset like normal with my macbook, just listening to music and on a call with people like usual, and the headset was perfectly fine. The stock wire that came with the headset is extremely long and yesterday it annoyed me very much that it kept getting tangled with itself, so I decided to see if the cable is replaceable. I pulled out the cable from the headset and saw the adapter, and looked online for a replacement. Upon plugging it back in, the audio sounded extremely muffled and washed out. Im not sure what I did wrong to make it mess up like that as I've always taken good care of it, ive had it for about 2 years and its always just been chilling on my desk, but anywho I thought the cable just went bad and ordered a replacement. The replacement came, and the issue is still persistant, so I am not sure what the issue is I've tried multiple different headsets and the issue is not with the port, and I also tried it with my windows laptop and...
Apr 23, 2024
Westone wrote: ******* Please see the attached return authorization letter. Please note that costs for out-of-warranty repairs and replacements are the responsibility of the consumer. PROOF OF PURCHASE: Original proof of purchase (paper copy) MUST be included in the box for in-warranty work. Credit card statements do not qualify as proof of purchase. The proof of purchase must be issued by the retailer. If you received an electronic proof of purchase, please print it and include it with your shipment. Please make sure to note your RTS number on the OUTSIDE of your packaging in large, visible print. PLEASE NOTE: If you are a retailer / dealer / audiologist and you are sending this unit in on behalf of a patient or customer, you may satisfy the proof of purchase requirement by including a copy of the original invoice or receipt that you issued at the time of purchase. PLEASE NOTE: If you purchased or received your product directly from Westone, we will need your previous RTS (return) number or sales order number if you do not have a hard copy of your proof of purchase. COMMUNICATION: Cost estimates and quotes for services WILL NOT be available until your product has arrived here and a diagnosis has been completed by our service technicians. For gear that is not in-warranty, you will receive communication from our service department detailing costs for service. Payment will be required prior to the commencement of those services. If your gear is considered in-warranty, service will be performed without any additional communication from Westone. You will receive an email with your tracking information once your return shipment has been processed. Note that Westone will not contact you to verify the arrival of your gear. If you would like confirmation that your shipment is here, please allow two business days after tracking indicates it has arrived before contacting us. This is the typical amount of time it takes for a unit to be diagnosed and entered into the computer system. SHIPPING COSTS: For in-warranty repairs and replacements, customers are responsible only for the cost of shipping the item to Westone for service. Westone will pay to ship in-warranty gear back to the customer. Note that Westone will declare full value of units shipped to international destinations for customs purposes. Although Westone will indicate on shipping documents that the item is a warranty return or replacement, some governments will charge duties and taxes anyway. Duties and taxes associated with these shipments are the responsibility of the customer. Please do not hesitate to call or email if you have additional questions. ************************************
I know in Canada you get an appeals form on the back of the invoice CBSA sticks on the box, so in this case you'd have to pay the customs charges initially and then fill out that form, provide accompanying documentation to show it was a warranty replacement, then mail it to the CBSA. They'll process it and mail you a cheque. Other countries probably have a similar process.