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Desastor
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Jan 7, 2017
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There are now at least 8 of us who have the identical technical problem w/the drop. Assuming 300 units were sold (and I don't believe there were) the known error rate of 2.67% (likely to be an underestimate of the true problem) is just a horrendous fail rate especially for the electronics industry especially bc it seems it's the same issue, which points toward a design or manufacturing error and thus is a systemic problem. I am for sure not happy suddenly having to dish out money to get this fixed, but I am more concerned about the folks that purchased outside the US as they may be facing additional Customs charges as Westone has pointed out. As a first time customer of a Westone product, this does not leave me w/much confidence that Westone produces a high quality product. In my remote past I have worked in quality control applying ISO 9000 standards and know that this type of error rate just cannot happen if someone applies industry standards as the fail rate is just beyond chance. And that was over 20 years ago; I can only imagine that quality control has become much more sophisticated by then. Maybe MD can for once try to get to the bottom of this by, for example, sending out emails to inquire w/all W3 purchasers how big this problem really is so that Westone can actually do some real customer care and not only repair a defective product that they should have known to begin with. I am actually now starting to wonder if MD is a dumping ground for especially electronics products that cannot be sold in the common market. As an example, I have had issues w/ Macaw, JetStream, Genius, Sennheiser and now Westsone that all failed within their warranty period. I stopped purchasing electronics from MD based on these experiences and only bought the Westone bc of of what I read on this board, although my personal experience in terms of quality is below expectation.
Jan 7, 2017
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