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My latest reply from support (5 minutes ago), which seems to be in contradiction to the one below:
It looks like we received the rest of the bulk order from the vendor, and your order is set to pack for shipment. This typically take 5-7 days for our warehouse to pack and ship orders to the courier.
That being said, our warehouse is currently dealing with a back log of orders for a couple very large drops that are set to ship. This is causing an additional 3-4 day delay in shipping out these orders. Our warehouse informed us they hope to have the back log taken care of by the end of the week. I do apologize for the delay, but rest assured they will be sent to the courier as soon as possible
I received the same answer. They also told me that my order would be shipping by the beginning of this week the latest. I haven't heard anything yet.