Showing 1 of 28 conversations about:
Adorni
62
Oct 23, 2019
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You will never ever get a support on it, trust me
Oct 23, 2019
Diacob
9
Apr 25, 2020
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Second that! The cable broke on mine (internal, nothing visible, on the outside still looks brand new) two months to the day I received it, and even after rarely using it. Requested support on their website, never heard back. Never will I buy another Xduoo product.
Apr 25, 2020
Adorni
62
Apr 25, 2020
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It looks so good that I was thinking about it (stupid). Nothing changed with XDUOO, good to know
Apr 25, 2020
Diacob
9
Nov 18, 2020
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A miracle just happened, lol. Back in September I went on their site and messaged them my issue using the “Contact us” option. A couple of weeks later someone emailed me asking for details. Long story short, after a few back and forth emails, they shipped me a replacement on September 22nd. Must be the longest shipment ever, I just got it today, Nov 17, but I guess with COVID-19, everything is possible. I do appreciate the person who contacted me, a gentleman by the name Wei, very courteous and professional, took ownership of my problem, and stayed in contact with me until the end. He restored my faith in the company.
Nov 18, 2020
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