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And exactly what happened to my xDuoo TA-03 as well!!!
Gone in a split second.
Alhtough on the site of Massdrop they mentioned 220-110 Volts (so I thought thats OK) they obviously send a 110 Volts amp to Europe in fact to the Netherlands!!!
Inside the receptacle on the housing you cab see "250V" by the way!!
And now all there is is a deathly silence. No response to this problem whatsoever. Does anybody work here? So $200 for the unit. $20 for shipping and another £36 for import tax, and I have nothing!
We've just been made aware of this problem by customer service and are looking into what is causing the issue and solutions. Please bare with us while we sort it out. Anyone affected please reach out to customer support so they can log a ticket for you and get you taken care of.
So if I understand it well, I have to make contact with Customer Service to make them aware of my problem?
I contacted the customer support and they replied in a day offering what they can do. You need to do the same.
Yes, they asked me to return the unit for a refund. I shipped it back and waiting for it to arrive massdrop warehouse then they will pay me back. They also reimburse back-shipping costs.
Ok great!! I didnt hear anything yet from them. Tnx for the answer!
out side on the box it came in did it say 110v only?