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CHIB67
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Jun 12, 2018
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WARNING: by purchasing these from Massdrop unless something goes wrong with them in the first 30 days YAMAHA WILL NOT HONOR THE MANUFACTURER WARRANTY BECAUSE MASSDROP IS NOT AN AUTHORIZED YAMAHA DEALER. I purchased my HS8's last year - and this year one of the monitors has a low level hiss and crackle (most likely a power supply). When I contacted Yamaha Support to register my speakers I put in MASSDROP as the purchaser. Looking on the Yamaha web site I found this in the FAQ's:
Warranty Policies Yamaha provides warranty coverage for new Yamaha products originally sold by Yamaha Authorized Dealers located in the United States. Yamaha products purchased from retailers other than Yamaha Authorized Dealers (whether via the Internet, or otherwise) will NOT be covered by Yamaha’s warranties, and U.S. service centers will not repair such products under warranty. Check our Service Locator for a list of U.S. Authorized Servicers. https://usa.yamaha.com/support/warranty/index.html
Now I'm looking at paying out of pocket for a brand new factory sealed monitor. I have not been able to find ANYTHING on the Massdrop site in their terms and conditions that state that purchasing through this e-commerce platform will VOID the manufacturers warranty.
While the speakers themselves are fabulous - the fact that I purchased them through MassDrop means that I have no warranty. There goes the deal. If Massdrop provides me with an authorized purchaser then I'll update the group.
Really disappointed to learn this. All they have to do is state that the manufacturer warranty is voided by not purchasing through an authorized dealer. If things change I'll let the group know. I've been a loyal and enthusiastic member of Massdrop for almost (3) years. Hate to learn this about a site I really enjoy purchasing through.
Jun 12, 2018
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