I joined the Dec 2017 drop for this item. Instead of shipping me my wine carrier, Massdrop shipped me a Sierra Designs Mountain Guide Tarp intended for Christopher G in Newington, CT. I have Christopher's full name and home address, because Massdrop included the packing slip with that information in the erroneous shipment.
As soon as I discovered that Massdrop shipped me the wrong item, I sent them a polite email informing them of their error, offering to return Christopher's tarp, and requesting that they ensure I get the wine carrying case I ordered. But Massdrop is refusing to send me my carrying case because they say they have no idea who they shipped my item to, and they ordered the exact number of items for the drop, so they don't have one to ship me. Apparently, in addition to being too incompetent to put the right address label on a package, they're also too incompetent to be able to order an additional item and have it shipped to me. This is especially galling because they tell me they have an upcoming drop for the same item in a couple of weeks.
I would like to return Christopher's tarp to Massdrop, but the address label they provided me doesn't include the cost of UPS picking up the item. I'd send it to Christopher directly (I do have his address, after all), but Massdrop refuses to refund my order until they receive the item they wrongly shipped to me. So either I spend the time and expense to take the package to some UPS location, or I lose the money Massdrop collected from me weeks ago and then failed to deliver on.
I get that mistakes happen. But when you make a mistake, you need to make it right. Apparently, left to their own, Massdrop has neither the skill nor the integrity to honor the order I placed and paid for. Instead, they're relying on me and whoever they sent my package to to recover from their f***-up.
Massdrop, and particularly Massdrop's "customer service," SUCKS.